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blacklynx

Industries

Digital workflows for your industry.

Industry, automotive, insurance, real estate, retail, logistics, services or start-up: your customers take the same path, from first contact to repeat business. We digitize it and connect it to your systems.

Your industry isn’t listed?

We work for every kind of company, from a team of three to a group. The chain from first contact to repeat business looks similar everywhere. Just book a call.

Book a call

In every industry

The same chain, different touchpoints

Whether machine, vehicle, policy, apartment, order, shipment or project: every customer goes from first contact through inquiry, quote, order and invoice to service and repeat business. We digitize every step and every hand-off in between.

  1. First contact

    Social media, search, website

    Customers find you where they look. Every channel leads to a clear inquiry and can be measured.

  2. Inquiry

    Form, email, configurator

    Inquiries arrive complete, get sorted and reach the right person.

  3. Quote

    Prices, stock, templates

    The quote is built from the inquiry, with your prices. Your team approves.

  4. Order

    ERP, CRM, inventory

    A yes becomes an order in your system, without retyping.

  5. Invoice

    Accounting, payment

    The invoice is created from the order, open payments stay on track.

  6. Service

    Support, questions, complaints

    Requests reach the right team, the reply is ready as a draft.

  7. Repeat business

    Reminders, follow-up offers

    Your system gets in touch at the right time, and the next order begins.

Which step costs you the most time? Talk to us, and we will find the right solution. Book a call

How we work together

Questions about industries

Do you only work in these industries?

No. We work for every kind of company. The industries show what the chain looks like in different fields. Inquiries, quotes, orders and invoices exist everywhere, and that is where we start.

Is our company too small, or too big?

Neither. We work for companies from a team of three to a group. Small teams can automate a lot, too.

Do we have to digitize the whole chain at once?

No. We start with the step that costs the most time today. You see first results four weeks after kickoff. The next step follows once the first one measurably saves time.

Do you also work outside Hamburg?

Yes. We work from Hamburg for companies across Germany, the EU and beyond. The intro call runs on Teams, and we do the process check on site or remotely.

Where does most of the work pile up in your company?

In a 30 minute call we walk through your chain from first contact to repeat business. You leave with a clear list of what pays off first.

  • Design to operations, one team
  • Fits your systems
  • Talk directly to the builders